We hope your order provides you with so many giggles, but we understand things can change or happen which may result in a return. Please reach out to the friendly team at helloflipsandgiggles@gmail.com - we love to help! And we promise we won’t just flip you off 🤭

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at helloflipsandgiggles@gmail.com with your order number. If your return is accepted, we will provide a return delivery address. You would be responsible for all return shipping charges unless there was a fault at our end. Items sent back to us without first requesting a return will not be accepted. Please see more information below in ‘how to return an item/s’.

You can always contact us for any return question at helloflipsandgiggles@gmail.com.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns on sale items, gift cards and custom orders.

EXCHANGES 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

CANCELLATIONS

You may request order cancellation if the order has not shipped and is not a personalised item (e.g. a postcard or card with your message) or a customised order. 

PRE-ORDERS

If your circumstances change and you need to cancel your pre-order, please let us know immediately. We will refund the deposit (less the fees charged to us by your nominated payment provider). 

Please get in touch with us as soon as possible at helloflipsandgiggles@gmail.com  if you would like to cancel your order.

HOW TO RETURN AN ITEM/S

Email helloflipsandgiggles@gmail.com with your order number, and we will provide a return delivery address.

You would be responsible for all return shipping charges unless there was a fault at our end. 

Your order will be assessed within 24 hours upon receipt. You will receive an email notification once the refund has been processed. Funds will be returned to the same account used to place the order. Shipping fees and taxes are non-refundable except for faulty item(s) or incorrect product(s). Depending on your bank, this process may take 2-3 business days. If the product was received as a gift, the refund would be provided as store credit. There is no expiry for all store credit.